FAQ

Frequently Asked Questions

Find answers to common questions about ordering automotive parts from USA Auto Parts Direct.

How do I know if a part will fit my vehicle?

Automotive parts can vary depending on your vehicle's year, make, model, engine, drivetrain, trim level and production specifications.

Always review the product description, specifications and part numbers before ordering.

If you're unsure, contact us at usaautopartsdirect@gmail.com before placing your order and provide:

Vehicle year
Make and model
Engine
Trim or drivetrain, where relevant
OEM or existing part number, if available
A link or description of the part you're interested in

Our customer service team will help you identify the appropriate option where possible.

Where do you ship?

We ship to addresses throughout the United States.

Orders are fulfilled and shipped from within the United States.

How much does shipping cost?

Standard tracked shipping is free on all orders.

How long will my order take to arrive?

Estimated delivery is generally 5–15 business days from the date your order is placed.

This includes order processing and transit.

Delivery times are estimates and may be affected by carrier delays, severe weather, public holidays, peak periods or other circumstances outside our reasonable control.

Will I receive tracking information?

Yes. Orders are shipped using tracked shipping.

Once tracking information becomes available, it will be sent to the email address provided with your order.

Please allow some time for the carrier's tracking system to update after receiving your tracking details.

Why did I receive only part of my order?

Orders containing multiple products may occasionally be fulfilled from different locations.

This means products from the same order can arrive in separate packages and at different times.

Where applicable, separate tracking information may be provided for each shipment.

Can I change or cancel my order?

We will try to accommodate your request, but changes and cancellations cannot be guaranteed once an order has entered processing or dispatch.

What is your return policy?

Eligible returns can be requested within 30 days of delivery, subject to the conditions contained in our Refund and Return Policy.

Please contact us before returning anything. Products returned without prior contact or return instructions may not be processed.

Who pays for return shipping?

For change-of-mind returns and returns that are not caused by an error on our part, the customer is responsible for return shipping.

If an item is faulty, damaged in transit or we sent the wrong item, we will cover the applicable return shipping cost and provide a repair, replacement or refund as appropriate.

Can I return a part after installing it?

Generally, we cannot accept returns for products that have been used, installed, modified or damaged after delivery.

This does not affect rights you may have where a product is faulty or applicable law provides otherwise.

If you believe a product is faulty, contact us before removing, modifying or returning it where reasonably possible.

What if my item arrives damaged or incorrect?

Please include:

Your order number
A description of the problem
Photographs of the item
Photographs of the packaging where applicable

We'll review the issue and assist you with the next steps.

What currency are your prices in?

Prices on USA Auto Parts Direct are displayed in US dollars (USD) unless otherwise stated.

What payment methods do you accept?

Available payment methods are displayed during checkout.

Depending on availability and eligibility, these may include major credit and debit cards, Shop Pay and other payment options offered through our checkout.

Do you store my credit card information?

USA Auto Parts Direct does not directly store your full payment card details.

Payments are processed through Shopify and other payment providers available through our checkout.

How can I contact USA Auto Parts Direct?

Email: usaautopartsdirect@gmail.com

Customer Service Hours:
Monday to Friday
9:00 AM – 5:00 PM

Closed weekends and public holidays.

For questions about an existing order, please include your order number.

For fitment enquiries, include your vehicle year, make, model, engine and relevant part number where available.