Refund & Return Policy

At USA Auto Parts Direct, we want you to be satisfied with your purchase. This policy explains our return and refund process for orders placed through our website.

30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, uninstalled, unmodified, and in the same condition in which it was received. Where applicable, the item should also be returned in its original packaging.

Proof of purchase, such as your order number, is required.

Returns requested after the 30-day return period may not be accepted unless the item is faulty, defective, or applicable law requires otherwise.

Change-of-Mind Returns

We accept returns of eligible products if you change your mind.

For change-of-mind returns or returns that are not the result of an error by USA Auto Parts Direct, the customer is responsible for return shipping costs.

There is no restocking fee for eligible returns.

Any original shipping charges paid by the customer are non-refundable unless required by applicable law.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, defective, or you receive an incorrect item, please contact us as soon as possible.

USA Auto Parts Direct will provide appropriate return instructions and will cover reasonable return shipping costs for approved faulty, damaged, defective, or incorrectly supplied items.

Depending on the circumstances, we may provide a replacement, repair, or refund.

Please provide photographs of damaged, defective, or incorrect items when contacting us where possible.

How to Start a Return

Before returning an item, please contact us at usaautopartsdirect@gmail.com.

Please include:

1. Your order number;
2. The item or items you wish to return;
3. The reason for the return; and
4. Photographs if the product is faulty, damaged, defective, or incorrect.

Please wait until you receive return instructions from us before sending the item.

Do not send returns to our New Zealand business address unless we specifically instruct you to do so.

Once your return has been approved, we will provide the appropriate return instructions and return address.

Refunds

Once your returned item has been received, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days after the returned item has been received and inspected.

Your bank, card issuer, or payment provider may require additional time to process the refund and make the funds available in your account.

Exchanges

If you would like to exchange an eligible item, contact us at usaautopartsdirect@gmail.com before returning it.

Approved exchanges will be processed after the original item has been received and inspected.

If a direct exchange is not available, we may instead issue a refund so that a replacement item can be ordered separately.

Items That Cannot Be Returned

Unless faulty, defective, incorrectly supplied, or otherwise required by applicable law, we cannot accept returns for:

• Items that have been used or installed;
• Items that have been modified or altered;
• Items damaged after delivery;
• Custom-made products; or
• Special-order products.

Consumer Rights

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Contact Us

For questions regarding returns or refunds, please contact:

USA Auto Parts Direct

Business Address:
76 Ranzau Road
Hope, Tasman 7020
New Zealand

Email: usaautopartsdirect@gmail.com
Phone: +64 27 337 1533

USA Auto Parts Direct operates from New Zealand and supplies automotive parts to customers throughout the United States.

Please do not send returns to our New Zealand business address unless specifically instructed to do so.