Terms of service
# Terms of Service
These Terms of Service govern your access to and use of this store, operated under the trading name **USA Auto Parts Direct** by **Exclusive Motors Limited**, a New Zealand company.
By accessing or using our store or placing an order, you agree to these Terms of Service.
## Business Information
**Trading Name:** USA Auto Parts Direct
**Operating Company:** Exclusive Motors Limited
**Business Address:** 76 Ranzau Road, Hope, Tasman 7020, New Zealand
**Email:** usaautopartsdirect@gmail.com
**Phone:** +64 27 337 1533
USA Auto Parts Direct operates from New Zealand and supplies automotive parts to customers throughout the United States. Orders are fulfilled and shipped from within the United States.
Payments made through this website are processed on behalf of USA Auto Parts Direct by Exclusive Motors Limited.
## Using Our Store
You must be of legal age in your jurisdiction to place an order.
You are responsible for keeping your account details and login information secure, and you may not transfer your account to anyone else.
You agree not to use our store, products, or services for any unlawful or prohibited purpose.
## Products
We make reasonable efforts to display our products, descriptions, specifications, images, and colours as accurately as possible. However, the actual appearance of a product may differ depending on your device, screen settings, manufacturer changes, or other factors.
We reserve the right to change or discontinue products and to limit the quantities of products we sell at any time.
Customers are responsible for reviewing product information and confirming suitability and fitment before purchase.
If you are unsure whether a part is suitable for your vehicle, please contact us before ordering.
## Orders and Acceptance
When you place an order, you are making an offer to purchase the products in your order.
An order is not considered accepted until payment has been received and the order has been confirmed.
We reserve the right to decline or cancel an order where reasonably necessary, including where a product is unavailable, incorrect information has been supplied, suspected fraud is identified, or an error has occurred in product information or pricing.
Cancellation requests may not be possible once an order has entered processing or dispatch.
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.
## Pricing and Payment
Prices displayed on USA Auto Parts Direct are listed in **USD unless otherwise stated**.
Prices, promotions, product availability, and other information may change without notice.
We reserve the right to correct pricing, product, or other errors where permitted by applicable law.
Payments are processed by **Exclusive Motors Limited**, the company operating USA Auto Parts Direct.
## Shipping and Delivery
USA Auto Parts Direct delivers to customers throughout the United States.
Orders are fulfilled and shipped from within the United States using tracked shipping.
Orders are generally processed and dispatched within **1–3 business days**.
Estimated delivery is generally **5–15 business days from the date your order is placed**, including processing and transit.
**Standard tracked shipping is free on all orders.**
Delivery times are estimates and are not guaranteed. Delays may occur due to carriers, weather, supply issues, high order volumes, public holidays, or other circumstances outside our reasonable control.
Please see our **Shipping Policy** for further information.
## Returns and Refunds
Returns and refunds are handled in accordance with our **Refund and Return Policy**.
Eligible returns may be requested within **30 days of delivery**, subject to the conditions and exclusions contained in that policy.
Please contact us before returning an item. The appropriate return instructions and return address will be provided after your request has been reviewed.
**Do not send returns to our New Zealand business address unless specifically instructed to do so.**
## Vehicle Fitment and Product Compatibility
Automotive parts may vary depending on vehicle year, make, model, engine, trim level, production date, drivetrain, and other specifications.
Customers are responsible for checking the product description, specifications, part numbers, and other available fitment information before purchasing.
If you are uncertain about compatibility, please contact USA Auto Parts Direct before placing your order and provide your vehicle details and, where available, the relevant OEM or existing part number.
## Intellectual Property
All content on this store, including text, graphics, images, logos, designs, trademarks, and other materials, is owned by USA Auto Parts Direct, Exclusive Motors Limited, or used with permission from the applicable rights holder and is protected by applicable intellectual property laws.
Store content may be used for personal, non-commercial purposes only unless we provide prior written permission for another use.
## Limitation of Liability
To the maximum extent permitted by applicable law, USA Auto Parts Direct and Exclusive Motors Limited will not be liable for indirect, incidental, special, or consequential losses arising from your use of our store, services, or products.
Nothing in these Terms of Service excludes, restricts, or modifies any rights or remedies that cannot legally be excluded, restricted, or modified under applicable consumer protection law.
## Governing Law
These Terms and purchases made through USA Auto Parts Direct are governed by the laws of New Zealand, subject to any mandatory consumer rights or protections that apply to customers in their jurisdiction.
Nothing in these Terms is intended to restrict any rights or remedies that cannot lawfully be excluded.
## Changes to These Terms
We may update these Terms of Service from time to time.
Any updated version will be published on this website and will take effect from the date it is posted, unless otherwise required by law.
Your continued use of the store after changes are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.
## Contact Us
If you have questions about these Terms of Service, please contact:
**USA Auto Parts Direct**
Operated by **Exclusive Motors Limited**
**Business Address:**
76 Ranzau Road
Hope, Tasman 7020
New Zealand
**Email:** usaautopartsdirect@gmail.com
**Phone:** +64 27 337 1533
USA Auto Parts Direct operates from New Zealand and supplies automotive parts to customers throughout the United States.